Shipping policy
Order Processing Time
We aim to process all orders as quickly as possible
Shipping Options and Delivery Times
We offer multiple shipping options to meet your needs. Delivery times depend on your location and the selected shipping method:
Standard Shipping: Estimated delivery within 5-10 business days.
Expedited Shipping: Estimated delivery within 2-5 business days.
International Shipping: Delivery times vary by country, typically within 7-21 business days.
Please note: Delivery times are estimates and may be impacted by external factors such as carrier delays or customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. Occasionally, we offer free shipping promotions—keep an eye out for those!
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to monitor your shipment's progress in real-time. If you encounter any issues with tracking, don’t hesitate to contact us.
5. International Shipping
We proudly ship worldwide! However, please keep in mind:
Customers are responsible for any customs fees, duties, or taxes required by their country.
Delivery times for international orders may vary based on customs clearance and local postal services.
6. Missing, Lost, or Damaged Packages
We understand how important your order is. If something goes wrong, here’s what to do:
Missing or Lost Packages: Contact us immediately at support@strawhattoys.com. We’ll work with the carrier to locate your package or issue a replacement if needed.
Damaged Items: If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging. We’ll resolve the issue promptly.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we’ll contact you to arrange reshipment. Please note, additional shipping fees may apply.
Changes to Your Shipping Information
Made a mistake or need to update your shipping address? No problem! Contact us at support@strawhattoys.com within 24 hours of placing your order, and we’ll do our best to make the change.
Contact Us
For any shipping-related questions or concerns, we’re here to help!
Thank you for trusting Strawhat Toys to bring joy to your collection. We’re excited to deliver happiness to your doorstep!
